To cancel or change your reservation, please go to the website where you made it (Agoda, Booking.com, Expedia, HostelWorld, Jalan, Rakuten Travel, etc.). Cancellation charges in line with the cancellation policies on each website apply. For those who directly booked with us on our website or by phone, the cancellation rules below apply.
- ・At least three days before the planned check-in date
- No cancellation charges
- ・Two days before the planned check-in date or less
- 100% of the hotel charges for the first night
- ・No-show on the check-in date without advance notice
- 100% of the hotel charges